Drag
logo
about
IVR Solutions

What Is The Interactive Voice Response System?

IVR, short for Interactive Voice Response, represents a sophisticated technology allowing callers to engage with computer-operated phone systems using voice recognition and keypad input. In practical terms, an IVR system delivers pre-recorded prompts, guiding individuals to respond by pressing corresponding numbers on their mobile keypad to select desired options. This interactive process streamlines communication and enhances user experience across various telecommunication platforms.

When a customer contacts your business using the provided phone number on your website, they are greeted with a pre-recorded message that prompts them to input specific numbers via their keypad to receive corresponding outcomes. Upon dialing the desired IVR, the system retrieves the necessary data and relays the requested information back to the caller. This seamless process ensures efficient communication and enhances the overall customer experience.

vector

Features of IVR Service

icon
24x7 Customer Support

Customers receive uninterrupted 24/7 support through recorded messages, ensuring their queries are promptly addressed and resolved.

icon
Live Panel

Agents can track live calls, view real-time call logs, statistics, and monitor performance through our intuitive call dashboard.

icon
Multi-level IVR

Effortlessly manage intricate call routing with our IVR solutions, offering customizable configurations and intuitive call flows for maximum efficiency.

icon
Intelligent Call Routing

Effectively route callers to the correct department and agent, minimizing lengthy call queues and improving customer satisfaction.

icon
Instant Notifications

Stay informed of every missed customer call with real-time SMS and email notifications, ensuring you never miss an opportunity to connect.

Features of IVR Service 24x7 Customer Support Live Panel Multi-level IVR Intelligent Call Routing Instant Notifications
vector

Benefits of IVR Solution

icon
Intuitive IVR

Designing a crisp Interactive Voice Response System for your customers helps them to achieve what they want at a faster pace.

icon
Personalised Connect

With Interactive Voice Response Number System, an enterprise can create a platform with diverse regional languages & dialects.

icon
Customer Database

With Interactive Voice Response Solution, an enterprise can build a database in the most organic way possible.

icon
Represent Your Brand

An Interactive Voice Response System seamlessly integrates an enterprise's brand image during customer interactions.

icon
A Professional Personal

With the Interactive Voice Response System, enterprises can proficiently address customer needs, fostering professionalism in customer interactions.

icon
Multi-Language Support

Customers have the flexibility to select their preferred language for a comfortable interaction, ensuring seamless communication.

icon
Increase Agent Efficiency

IVR enables agents to be more productive by systematically handling call transfers. By call monitoring and recordings.

icon
Feedback Collection

Capturing surveys and opinion polls are easier with Interactive Voice Response System . Agents can connect the callers to a dedicated IVR post.

Benefits of IVR Solution Intuitive IVR Personalised Connect Customer Database Represent Your Brand A Professional Personal Multi-Language Support Increase Agent Efficiency Feedback Collection